Customer Excellence Analyst

About the Role

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service.

Key Responsibilities

• Strategic Lead on Bids
• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers.
• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.
• Costing Assistant
• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and completeness prior to internal alignment.
• Assists in monitoring cost changes and communicates updates to key stakeholders.
• Manage Foreign to Foreign (F2F) Business
• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F customer item setup, maintenance, and updates within internal systems.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.
• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Requirements & Tech Stack

• Excel and data-driven reporting

Qualifications

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Salary Range: $65,000 - $80,000 plus bonus

Candidates should be comfortable with the upcoming relocation to a new corporate headquarters in Madison, NJ in Q1 of 2027.