Inside Sales Representative

About the Role

GC America, a global manufacturer of professional dental consumable materials, is launching a brand-new Inside Sales Division. We are seeking passionate Inside Sales Representatives to help grow the division. This role involves connecting with potential customers, re-engaging existing accounts, and uncovering opportunities within dormant accounts in a high-volume outbound calling environment.

Key Responsibilities

• Drive outbound calling, prospect new and existing customers, re-engage existing accounts, and revitalize dormant accounts to close new business.
• Learn and sell GC America’s portfolio of dental consumable products to dentists and dental teams.
• Build long-term customer relationships that provide value and drive loyalty.
• Consistently meet and exceed monthly, quarterly, and annual sales targets and KPIs.
• Actively use Salesforce CRM, track all activities, manage pipeline, and leverage data to drive results.
• Collaborate with field sales reps to support territory execution, maximize coverage, and ensure alignment.
• Work with Marketing on campaigns and lead conversions.
• Contribute to a positive, energetic, competitive team environment.
• Participate in the annual National Sales Meeting.

Performance & KPI Highlights

• Conduct 40–50 outbound calls daily to drive pipeline and sales opportunities.
• Maintain a consistent volume of quality conversations with dental practices.
• Book 10–15 qualified meetings/demos per week.
• Monitor conversion metrics: Call‑to‑Connect, Lead‑to‑Opportunity, Opportunity‑to‑Deal.
• Achieve monthly/quarterly/annual sales targets and manage pipeline velocity.
• Maintain 100% compliance with CRM usage, logging all calls, meetings, and updates in Salesforce daily.

Requirements & Tech Stack

• Microsoft Office proficiency (Outlook, Excel, Word, Teams).
• Familiarity with CRM systems.
• Experience conducting virtual meetings or product demos via video conferencing platforms (e.g., Microsoft Teams, Zoom).

Qualifications

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of 6 months to 2 years of experience in inside sales, telesales, customer service, or a related role.

Preferred Qualifications

• Education: Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience: 2+ years of inside sales experience, ideally in a B2B or healthcare-related environment. Experience managing a sales pipeline, qualifying leads, and converting prospects to customers.
• Technology: Proficiency with Microsoft Office Suite. Familiarity with CRM software (e.g., Salesforce, HubSpot, or similar) preferred.

Skills & Attributes for Success

• Hunger for opportunity, success, and making an impact.
• Energized by conversations, prospecting, and winning business.
• Competitive, driven, coachable, and adaptable.
• Organized, effective time and pipeline management.
• Team player, positive and collaborative.
• Resilient, able to bounce back from rejection.
• Passionate about sales.
• High level of integrity.
• Excellent time management and organizational skills.
• Ability to uncover, develop, and close sales opportunities.
• Strong relationship-building and problem-solving abilities.
• Knowledge of product positioning, pricing, competition, and sales objectives.
• Ability to sell company values and services via phone and online, using Teams meetings when necessary.
• Adaptability to a fast-paced, constantly evolving organization.
• Ability to engage multiple decision-maker levels within customers.
• Outstanding oral and written communication skills.
• Complete and accurate CRM usage is expected.
• Ability to thrive in a fast-paced environment and adjust well to change.

Why GC America?

• Opportunity to be part of building a new Inside Sales Division and help shape its culture.
• Contribute to a fun, supportive environment and build professional friendships.
• Play a key role in GC America’s growth and market expansion.
• Career growth opportunities into field sales, leadership, marketing, and more.
• Strong company reputation with innovative products in the dental industry.

Benefits and Perks

• 401(k) through Fidelity and company matching 10%.
• Dental insurance with Delta Dental PPO.
• Health insurance BCBS Illinois PPO.
• Employee Assistance Program.
• Health Savings Account.
• Company Paid Life Insurance (two times annual salary).
• Paid time off, including an extra paid week off between Christmas and New Years.
• Tuition reimbursement.
• Vision insurance through EyeMed.
• 10 paid holidays.