Client Success Associate
Gartner
Fort Myers, FLFresher1h agovia LinkedIn
About the Role
The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates understand client business priorities, break down challenges, and identify effective ways to support clients in making the right decisions for their business. Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.
Key Responsibilities
- Partner with clients, ranging from senior C-levels to junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, to ensure success in the use of their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by working as part of a service team, which may include:
- Introducing Gartner services and capabilities to prospective & new clients.
- Account management.
- Connecting clients with the Gartner expert community.
- Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.
Requirements & Tech Stack
- Bachelors degree is preferred.
- 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bilingual in English and Spanish.
What you will get
- Competitive salary.
- Generous paid time off policy.
- Charity match program.
- Medical, Dental & Vision Plans.
- Parental Leave.
- Employee Assistance Program (EAP).
- 401K matching.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.