Team Leader Housekeeping

About the Role

• Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, ensuring they reflect business needs and other key performance indicators.
• Assigns duties and responsibilities to Housekeeping Attendants.
• Conducts checks on work done by Housekeeping Attendants.

Key Responsibilities

• Reports adverse guest comments.
• Reports lost and damaged items.
• Reports and follows up on repair and maintenance work.
• Conducts checks on Public Areas, F&B outlets, offices, toilets, and car park.
• Conducts checks on work carried out by Contractors.
• Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
• Ensures function rooms and toilets are clean before commencement of function.
• Plans and schedules periodic works such as carpet shampooing and high dusting.
• Ensures scheduled periodic works are carried out.
• Liaises closely with Florists regarding floral arrangements in the hotel.
• Performs pre-setup for V.I.P. arrivals.
• Ensures all company minimum brand standards have been implemented, and optional brand standards where appropriate.
• Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Responds to the results of the Consumer Audit and ensures relevant changes are implemented.
• Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping Attendants also provide excellent service to internal customers.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Administration

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring all policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Logs daily events in Supervisor’s Logbook and follows up on information reported by other Supervisors daily.
• Raises job orders to the Engineering department for repair and maintenance work.

People Management

• Ensures the punctuality and appearance of all Housekeeping Attendants, ensuring correct uniform and maintaining a high standard of personal appearance and hygiene, according to hotel and department grooming standards.
• Provides feedback to Assistant Manager – Housekeeping for Performance Development Discussions with Housekeeping Attendants to support professional development goals.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Develops the skills and effectiveness of all Housekeeping Attendants through appropriate training.
• Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the operation's success.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
• Ensures Attendants follow all hotel, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
• Ensures standards as stated in the Operations Manual are maintained by Housekeeping Attendants.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible behavior at all times and positively represents the hotel team and Hyatt International.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organisations.
• Reads the hotel's Employee Handbook and understands and adheres to hotel rules and regulations, particularly policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in Housekeeping functions as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.