Bilingual Retail Teller (Spanish)

About the Role

The Retail Teller is a frontline representative and the face of Heartland Bank and Trust within the communities we serve. This role is an essential, service-oriented part of the retail team, responsible for efficient and accurate processing of customer transactions. The Retail Teller provides excellent customer experiences while building and developing relationships.

Key Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Provide knowledge of and offer products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Requirements & Tech Stack

• Spanish/English bilingual preferred.
• Participation in various retail and bank projects as necessary.

Qualifications

• H.S. Diploma or GED preferred or equivalent combination of education and experience.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close, peripheral, depth.
• Frequently: Sitting, Walking, Grasping/Reaching (with arms and hands), Repetitive Motions.
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (up to 50 lbs.).

Wage Range: Min: $17.33, Mid: $19.49, Max: $21.66