ADMINISTRATOR L3
Wipro
Chennai0–5 yrs42m agovia Naukri
Key Responsibilities
- Develop and customize ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.
- Design and implement Virtual Agent conversations and chatbot integrations.
- Configure and customize Now Assist features including AI-powered case summarization, knowledge generation, and intelligent recommendations.
- Customize Agent Workspace using UI Builder, Declarative Actions, and Workspace components.
- Develop Business Rules, Client Scripts, Script Includes, Flow Designer, IntegrationHub, REST/SOAP APIs, ACLs, Notifications, and Workflows.
- Build and support integrations with third-party applications.
- Perform unit testing, troubleshooting, performance optimization, and platform upgrades.
- Collaborate with stakeholders in Agile development environments.
Requirements & Tech Stack
- ServiceNow ITSM Development
- Virtual Agent
- Now Assist (Generative AI)
- Agent Workspace & UI Builder
- JavaScript, Glide APIs
- Flow Designer & IntegrationHub
- REST/SOAP Integrations
- Service Catalog
- Business Rules, Client Scripts, Script Includes
- ACLs, UI Policies, Notifications
- Agile/Scrum methodology
Qualifications
- 5+ years of ServiceNow development experience.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working on enterprise ServiceNow implementations.