A2

Key Responsibilities

• Manage inbound calls from end customers.
• Receive and make outbound calls.
• Take action on incoming queries.
• Make required negotiations.
• Update the system.
• Take required action and escalation handling.
• Work towards maximizing cash inflows.
• Reduce bad debts.
• Focus on customer satisfaction.
• Build rapport.
• Ensure effective communication and timely resolution of customer concerns.
• Ensure fair methods are used to collect outstanding balance on the account.
• Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
• Timely updates of process changes in SOPs.

Requirements & Tech Stack

• Understanding of Insurance Finance and Accounting.
• Understanding of O2C Cycle/AR.
• Working knowledge of collections.
• Working knowledge of account receivable analysis.