Customer Service Specialist

Evosynk Technologies

About the Role

The Customer Service Specialist is a full-time role based in Patna, Bihar. This position involves handling customer inquiries and issues via phone, email, and chat, ensuring timely and accurate responses.

Key Responsibilities

• Resolve customer inquiries and issues via phone, email, and chat.
• Ensure timely and accurate responses to customer inquiries.
• Document customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Coordinate with internal teams to escalate and resolve complex problems.
• Maintain professional phone etiquette.
• Contribute to a positive overall customer experience.
• Assist in identifying recurring issues.
• Suggest improvements to processes and communication.

Requirements & Tech Stack

• Proficiency with basic computer applications.
• CRM or ticketing systems.

Qualifications

• Strong Customer Support and Customer Service skills.
• Ability to handle inquiries and issues professionally.
• Experience in enhancing Customer Satisfaction and overall Customer Experience through effective communication and problem-solving.
• Excellent phone etiquette.
• Confident handling of inbound and outbound calls.
• Clear written and verbal communication skills in English.
• Additional local language skills are an advantage.
• Ability to work in a hybrid setup from New Delhi.
• Ability to manage time effectively.
• Ability to stay organized in a fast-paced environment.
• Prior experience in customer-facing roles, preferably in technology or services, is beneficial.
• Minimum of a high school diploma.
• A bachelor’s degree in any discipline is preferred.