Application Support Engineer

About the Role

As an Application Support Engineer, you will act as a software detective, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will proactively monitor and investigate issues across various critical business systems, identifying system anomalies and collaborating with different teams to ensure smooth and uninterrupted service delivery. This role demands vigilance and adaptability to manage and resolve complex challenges, contributing to the overall stability and efficiency of business operations.

Key Responsibilities

• Perform independently and become an SME.
• Actively participate/contribute in team discussions.
• Contribute in providing solutions to work-related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot system issues effectively.
• Document findings and resolutions clearly to support knowledge sharing and continuous improvement.
• Assist in the development and implementation of process improvements to enhance system reliability.
• Support junior team members by sharing knowledge and providing guidance.

Requirements & Tech Stack

• Splunk
• Strong analytical skills to diagnose and resolve software issues efficiently.
• Experience in monitoring and maintaining system health using relevant tools and techniques.
• Ability to interpret logs and system data to identify root causes of problems.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.
• Familiarity with incident management and problem resolution processes.

Qualifications

• 15 years full time education.
• Minimum 3 year(s) of experience.
• Minimum 2 years of experience in Splunk.