Global Support Contract Specialist

About the Role

An opportunity to be a part of Salesforce Finance and the Revenue Operations Team as a Global SOPS Contract Specialist, providing internal support and guidance for Account Executives within Global SMB businesses.

Your Impact

• Provide superior internal support and guidance for Account Executives, including deal structure questions, order processing, ensuring orders comply with revenue & company policy, and all other pre-quote conversion support.
• Work with Sales, Rev Recognition, and Legal on contract issues, providing suggestions and assistance for contract negotiation to ensure proper revenue recognition.
• Create and modify quotes as required.
• Ensure compliance with all company policies and SOX compliance.
• Train Sales, particularly less experienced Account Executives (AEs), and facilitate cross-training among the team.
• Contribute ideas and innovations to improve existing systems, work processes, and procedures.
• Create and update internal departmental policies.
• Participate in projects involving technical and financial concepts, providing recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.
• Work with Sales and Collections to assist in the resolution of customer billing investigations and disputes.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources.

Requirements & Tech Stack

• Salesforce experience a plus.

Qualifications

• Minimum 2+ years of sales operations or order management experience.
• Strong research and problem-solving abilities.
• Excellent interpersonal skills; ability to articulate verbally and written.
• Willingness to appropriately debate difficult issues.
• Ability to think quickly.
• Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing deadlines, where adaptability is imperative.
• Ability to understand broader business and financial issues.
• Ability to juggle multiple projects and tasks.
• Ability to work with deadlines and in a fast-paced environment.
• Extreme attention to detail.
• Ability to clearly articulate case resolutions and actions required by Account Executives.
• Thrives in a team environment.
• Ability to work independently.