Guest Service Associate

About the Role

As a Guest Services Associate at Club Wyndham Bali Hai Villas Resort, you will be instrumental in making guests' vacations memorable from registration to checkout. You will extend hospitality by sharing information about the resort and nearby attractions, providing room rate quotes, and confirming reservations.

Key Responsibilities

• Greet guests warmly and provide excellent service.
• Guide guests through the registration process, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit card transactions accurately, adhering to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashiering duties.
• Complete all check-out procedures, verifying that all charges and credits are correctly reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and comprehensively.

Requirements & Tech Stack

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Qualifications

Local candidates only.