Payments Associate

About the Role

To be part of the Payments team in meeting the Daily task as stated in Job responsibilities.

Key Responsibilities

• Act as a point of contact for customer, internal team, and Payment Service Provider (PSP) inquiries.
• Provide timely resolution for all escalated contacts, including transactions, tickets, issue alerts, and others.
• Review and process all withdrawal requests as per Standard Operating Procedure.
• Proactively monitor failed payments and reconcile them before reprocessing or cancellation.
• Ensure payments made to processing centers and e-wallets are sent successfully and within timeframes.
• Collaborate with internal operational teams and cross-functionally to understand and resolve payments-related issues.
• Review and provide end-to-end resolution for all internal inquiries.
• Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover and prevent losses.
• Monitor deposits and withdrawals functioning, and report any technical issues.
• Contribute to continuous process improvement.

Qualifications

• Experience with customer, internal team, and Payment Service Provider (PSP) inquiries.
• Ability to provide timely resolution for escalated contacts (transactions, tickets, issue alerts, etc.).
• Experience reviewing and processing withdrawal requests according to Standard Operating Procedure.
• Experience proactively monitoring failed payments and reconciling them.
• Experience ensuring successful and timely payments to processing centers and e-wallets.
• Ability to collaborate with internal operational teams and cross-functionally to resolve payments issues.
• Experience providing end-to-end resolution for internal inquiries.
• Experience disputing credit/debit chargeback cases based on network guidelines.
• Experience monitoring deposits and withdrawals and reporting technical issues.
• Aptitude for contributing to continuous process improvement.