Educator, Totem Lake

About the Role

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.

The Educator role is the foundation of our success. Educators are experts in creating world-class customer service in our retail stores. They are responsible for engaging and connecting with guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities

• Guest Experience

• Interact with guests to ensure a great guest experience, valuing their time.

• Assess guests’ needs to provide customized, effective purchase and return solutions and support.

• Provide technical product education by articulating the value and benefit of the product.

• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions.

• Execute market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.

• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

• Receive guest feedback and partner with store leadership to take appropriate action.

• Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.

• Establish supportive and productive relationships with all team members.

• Collaborate with team members to ensure optimal guest experience and support store operations.

• Operations

• Perform product presentation tasks (e.g., putting items back, restocking, destocking) according to company standards.

• Use in-store technology to support store operations and provide positive guest experiences.

• Perform cleaning tasks as needed to maintain the store environment.

• Understand and adhere to people safety policies and procedures.

• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• (EMEA only) Must have proof of the Right to Work and evidence relating to associated local legislative requirements.
• Must have the ability to travel to the assigned store with own transportation methods.

Requirements & Tech Stack

• Key Skills & Core Values

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.

• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.

• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.

• Self-Awareness: Is aware of how words or actions may be perceived by or affect others.

• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.

• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging.

• Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

• Willingness Requirements

• Willing to work in an environment with bright lights and loud music.

• Willing to move through a store for most of a shift to help guests and accomplish work.

• Willing to move boxes weighing up to 30 lbs (13.6 kg).

• Willing to work as part of a team and also complete some work independently.

• Job Assets (Nice to have; not required)

• Education: High school diploma, GED, or equivalent.