Retail Sales Associate Keyholder

About the Role

Movado Group is seeking a dynamic Full-Time Keyholder for the Movado Company Store team located at the Merrimack Premium Outlet, Merrimack NH. As part of the store management team, you will be responsible for driving sales, opening and closing the store, assisting staff in reaching and exceeding goals, supporting sales growth through customer service, and assisting with inventory management.

Key Responsibilities

• Achieve or exceed personal sales goals.
• Develop a complete knowledge of the merchandise.
• Provide exceptional customer service.
• Capture all CRM data in accordance with Company guidelines.
• Establish rapport with actual or potential customers.
• Merchandise product in accordance with company guidelines.
• Maintain a neat, clean, and professional working environment.
• Monitor and maintain merchandise to ensure cleanliness, accurate ticketing, and proper display.
• Assist in the maintenance of merchandise control logs.
• Follow all security and loss prevention procedures.
• Service watches, including sizing and battery changes.

Requirements & Tech Stack

• Strong selling skills and experience.
• Preferably experience in watch, jewelry, fashion, accessories, specialty, and/or luxury retail.
• Strong commitment to delivering exceptional customer service.
• Excellent interpersonal and communication skills.
• Previous management experience is strongly preferred.
• Open availability and flexibility to work according to business needs.

Qualifications

• Keyholder duties include opening and closing the store.