(USA) Personal Shopper

About the Role

The Personal Shopper role at Sam's Club involves developing and supporting Membership by providing information on benefits, promoting products and services, processing upgrades and credit accounts, and participating in sales and marketing events to meet Membership goals.

Key Responsibilities

• Develops and supports Membership by:
• Providing information on Membership benefits.
• Promoting the value of Company products and services.
• Processing Memberships upgrades and credit accounts.
• Participating in sales and marketing events.
• Making efforts to meet Membership goals.
• Maintains safety of Facility by:
• Following all safety standards, procedures, and guidelines.
• Conducting safety sweeps.
• Following proper forklift spotting procedures.
• Following proper procedures for handling and disposing of hazardous materials.
• Following Company steel standard guidelines.
• Correcting/reporting unsafe situations to Management.
• Fulfills Member Fax n Pull and Click n Pull orders by:
• Reviewing orders.
• Pulling items from shelves.
• Scanning items.
• Wrapping and palletizing items.
• Ensuring accuracy of orders and invoices.
• Securing items until Members arrive.
• Following up on out-of-stock merchandise to meet Member needs.
• Completes work assignments and priorities by:
• Using policies, data, and resources.
• Collaborating with managers, coworkers, customers, and other business partners.
• Identifying priorities, deadlines, and expectations.
• Carrying out tasks.
• Communicating progress and information.
• Determining and recommending ways to address improvement opportunities.
• Adapting to and learning from change, difficulties, and feedback.
• Provides Member service by:
• Acknowledging the Member.
• Identifying their needs.
• Assisting with purchasing decisions.
• Locating merchandise.
• Resolving issues and concerns.
• Promoting the Company's products and services.
• Complies with company policies, procedures, and standards of ethics and integrity by:
• Implementing related action plans.
• Using the Open Door Policy.
• Applying these in executing business processes and practices.

Requirements & Tech Stack

• This position requires adherence to safety standards, procedures, and guidelines, including those for handling hazardous materials and forklift operation.
• Familiarity with Fax n Pull and Click n Pull order fulfillment processes.
• Proficiency in using policies, data, and resources to complete assignments.
• Ability to collaborate with various stakeholders.
• Skills in communication, problem-solving, and adaptation.
• Understanding and application of company policies, procedures, and ethical standards.

Qualifications

• Demonstrates curiosity and a desire to learn.
• Takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies and skills.
• Supports others through change.
• Acts in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Considers how own work impacts the team's ability to deliver on purpose for all stakeholders.
• Makes decisions based on reliable information, balancing short and long-term priorities.

Benefits Summary

• Pay: Hourly wage range of $17.00 to $25.00, with potential for premiums ($0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.
• Performance-Based Bonus Awards
• Health: Medical, vision, and dental coverage.
• Financial: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off (PTO) / Paid Time Off Paid Personal Time Off (PPTO): For vacation, sick leave, holidays, or other purposes. Amount varies by job classification and length of employment. Meets or exceeds requirements of paid sick leave laws where applicable.
• Other: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates. Programs include high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are paid by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and specific plan/program terms.