Guest Relations Executive

Savitri Corp

About the Role

The Guest Relations Executive is a full-time, on-site role based in the Pune Division. This position is responsible for welcoming visitors and clients, managing front desk operations, and ensuring a positive, professional experience from arrival to departure.

Key Responsibilities

• Welcoming visitors and clients.
• Managing front desk operations.
• Ensuring a positive, professional experience from arrival to departure.
• Handling inquiries in person, over phone, and via email.
• Coordinating appointments and site visits.
• Providing accurate information about projects and services.
• Supporting basic sales and customer follow-up activities.
• Maintaining visitor logs and reception area standards.
• Collaborating with internal teams to resolve guest concerns efficiently.

Requirements & Tech Stack

• MS Office
• Telecommunication systems

Qualifications

• Strong Guest Relations and Customer Service skills with a focus on creating positive client experiences.
• Clear and professional Communication skills, including confident spoken and written interaction.
• Receptionist Duties skills, such as front desk management, call handling, appointment scheduling, and visitor coordination.
• Basic Sales skills, including lead handling, introducing project offerings, and supporting follow-up communication.
• Prior experience in hospitality, real estate, or customer-facing roles is relevant.
• Strong problem-solving ability.
• Attention to detail.
• Professional grooming.
• Fluency in English and local languages is beneficial.