CASHIER/EXPO

About the Role

The Cashier/Expo is a part-time team member of the Front of House at d'Lite Healthy On The Go, reporting to the Shift Leader [SL] and General Manager [GM]. This role is responsible for ensuring superior customer satisfaction through positive customer management, including greeting, menu guidance, payment processing, and loyalty benefits. The Cashier/Expo is expected to embody D’Lite company culture, maintain high standards in guest experience, service, cleanliness, friendliness, and safety.

Key Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude aligned with company core values.
• Maintain superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs.
• Field inside, drive-thru, and phone orders.
• Perform work of other team members as needed.
• Operate a Point of Sale system [POS], accurately reconcile daily checkouts, sales, tips, and credit cards.
• Adhere to proper cash handling procedures at all times.
• Follow policies and procedures for comps, voids, employee food, and customer loyalty programs.
• Complete position Primary and Secondary Responsibilities, as well as Daily Duties, at a superior level.
• Address customer complaints and report them to the SL and/or GM.
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, and present professional conduct and appearance at all times.
• Utilize, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• English language proficiency (fluent speaking and writing)
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Availability to work on weekends
• Reliable transportation
• Successful completion of Team Member Training Program
• Point of Sale system [POS] (proficiency on Aloha POS preferred, but not required)
• Ability to handle multiple projects simultaneously and efficiently (preferred)

Physical Demands

• Lifting + Carrying:
• 1-10 lbs: Continuously (Food items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser)
• 21-35 lbs: Occasionally (Trash/Recycle)
• Posture:
• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Sitting: Never
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never