Voice & Blended Process
THE Career Artist
Noida, Gurugram, Delhi / NCR0–4 yrs26m agovia Naukri
Role: Customer Support Executive
Job Location: Gurgaon / Gurugram
Work Mode: Work from Office
About the Role
Hiring for BPO Operations in a voice process. An excellent opportunity for freshers and experienced candidates looking to build a career in customer service and voice support.
Key Responsibilities
- Handle customer queries and concerns through inbound or outbound calls.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues professionally within defined timelines.
- Maintain a positive, customer-focused approach during every interaction.
- Follow standard operating procedures, process guidelines, and quality standards.
- Document customer interactions accurately and update relevant information.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined productivity, quality, and customer satisfaction targets.
- Maintain professional communication and proper call-handling etiquette.
Requirements & Tech Stack
- Good English communication skills.
- Basic computer knowledge and familiarity with internet applications.
- Comfortable working in 24/7 rotational shifts, including night shifts.
- Willingness to work from the Gurgaon office.
Qualifications
- Freshers are welcome to apply.
- Graduate candidates can apply.
- Strong listening, problem-solving, and interpersonal skills.
Perks & Benefits
- Salary up to 5.5 LPA.
- Lucrative performance-based incentives.
- 5 days a week working.
- Cab facility / cab allowances, as applicable.