PROvider Specialist
Lowe's Companies, Inc.
Mooresville, NCFresher1h agovia LinkedIn
About the Role
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business and other performance-related discussions with Independent Service PROviders.
Key Responsibilities
- Works within a system-based work queue to identify activities ready for review.
- Prepares for business reviews by reviewing performance reporting ahead of scheduled dates.
- Compiles and reviews materials needed to prepare for PROvider business reviews.
- Communicates with Independent Service PROviders ahead of scheduled business reviews.
- Organizes and sends out invitations and required documents to PROviders and Stakeholders.
- Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders.
- Tracks and follows up on activities requiring actions.
- Offers ways to improve the PROvider experience based on program support experience.
- Engages PROviders in a friendly and professional manner.
- Keeps all reporting, packets, and files organized and accessible.
- Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics.
- Executes daily and weekly assigned job duties.
Requirements & Tech Stack
- Foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems.
- Familiarity with the contents of the Lowe's Services Agreement (LSA).
- Ability to learn and utilize new systems and tools with training.
- Adaptability to rapidly evolving business needs.
Qualifications
- High school diploma or GED, or equivalent years of experience in lieu of education.
- Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
- If applicable, must be licensed or pass the requisite licensing exam within sixty (60) days of starting employment for any state or local municipality requiring a salesperson license.
Preferred Skills/Education
- Associates or Bachelor’s Degree in a related field.
- Experience in the remodeling or construction industry.
- Lowe’s store experience.
- Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook.