Coach/ops Mgr trainee

About the Role

This is a trainee position for a Coach/Ops Mgr at Walmart.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates.
• Tour stores and provide feedback using the "Tour to Teach" method.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards by following the "One Best Way" (OBW) service model.
• Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership.
• Drive financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, ensuring a culture of belonging awareness, and recruiting/developing qualified associates.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives.
• Build accountability for and measure progress in achieving results.
• Identify and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilize and support the Open Door Policy.
• Provide direction and guidance on applying company policies and procedures in executing business processes and practices.
• Build high-performing teams and embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Work collaboratively, build strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop talent, and recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Consider and adapt to how, where, and when customers shop.
• Apply the EDLP and EDLC business models to all plans.
• Make decisions based on data insights and analysis.
• Balance short and long-term priorities.
• Consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn.
• Take calculated risks, demonstrate courage and resilience.
• Encourage learning from mistakes.
• Drive continuous improvements.
• Adopt and encourage the use of new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• Technology
• Business Initiatives
• Merchandising
• Company Direction
• Profit Loss (PL) Statements
• Budgeting
• Forecasting
• Expense Control
• Merchandise Presentation
• Seasonal Transitions
• Inventory Flow
• Operational Processes
• Shrink Mitigation
• Customer Service Initiatives
• Process Improvement
• Open Door Policy
• EDLP
• EDLC

Qualifications

Minimum Qualifications:

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Note: For facilities that sell firearms, a successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training will be required. For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.