Housekeeping Team Leader
Hilton
Mumbai, Maharashtra, India2h agovia LinkedIn
About the Role
This role involves overseeing the daily operations of the executive floor and lounge to ensure VIP guests receive exceptional service. The goal is to deliver a flawless experience for executive-level guests and create memorable stays.
Key Responsibilities
- Leadership & Team Management:
- Supervise and train the executive floor team to deliver personalized VIP service.
- Manage scheduling, task delegation, and performance reviews.
- Guest Experience:
- Ensure VIPs and club members receive tailored service and prompt resolution of concerns.
- Coordinate special requests and personalized amenities for high-profile guests.
- Operational Oversight:
- Oversee daily operations of the executive floor and lounge, ensuring cleanliness, readiness, and quality F&B service.
- Monitor inventory and manage procurement needs.
- Cross-Departmental Coordination:
- Liaise with housekeeping, F&B, and front office to fulfill guest preferences and ensure seamless service.
- Training & Development:
- Provide ongoing training and coaching to maintain luxury service standards.
- Conduct regular performance evaluations.
- Reporting & Administration:
- Prepare daily operational reports and track guest feedback.
- Maintain accurate records and ensure smooth lounge operations.
Qualifications
- Proven background in hotel operations, ideally in a managerial or assistant managerial role with VIP or executive floor exposure.
- Strong team management skills with the ability to inspire service excellence.
- Exceptional communication and interpersonal skills; able to handle high-profile guests with discretion and professionalism.
- Proficient in hotel PMS and familiar with luxury service standards.
- Calm under pressure, responsive to changing priorities and guest needs.
- Fluent in English; additional languages are a plus.
- Flexible to work nights, weekends, and holidays.