Junior It Engineer

About the Role

• Provide hands-on first-level IT support for factory and office operations.
• Maintain desktops, laptops, printers, user accounts, Microsoft 365 services, network connectivity, and basic plant IT infrastructure.
• Suits a practical, service-oriented candidate who can troubleshoot routine issues, document work properly, and coordinate with internal teams and external vendors.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows 10/11 desktops, laptops, monitors, printers, scanners, and peripherals.
• Resolve first-level hardware, operating-system, driver, application, Microsoft Office, and business-software issues.
• Provide on-site and remote support to production, engineering, HR, finance, and other office/plant users.
• Set up computers and approved software for new employees; assist with onboarding, access changes, and offboarding tasks as authorised.
• Troubleshoot LAN, Wi-Fi, internet, and TCP/IP connectivity; assist with switches, access points, and network cabling checks.
• Coordinate with engineering/technical teams on LAN connectivity for CNC machines and other plant equipment; do not change machine or industrial-control configurations without authorisation.
• Support Microsoft 365, Outlook, Teams, and OneDrive issues; assist with account access and password resets according to company procedures.
• Perform basic endpoint-security checks and ensure approved Windows, application, and antivirus updates are applied.
• Log, update, and close IT help desk tickets with clear issue descriptions, actions taken, status, and resolution notes.
• Maintain accurate inventory of desktops, laptops, monitors, printers, network devices, accessories, software licences, and warranty/AMC details.
• Coordinate with hardware, software, and network vendors; follow up on service calls, repairs, and warranty cases.
• Assist with CCTV, biometric, and access-control systems when required; escalate specialist issues to the responsible vendor/team.
• Follow IT security, data protection, asset-handling, and workplace safety procedures; report suspicious activity promptly.

Requirements & Tech Stack

• Windows 10/11
• Microsoft Office / Microsoft 365
• LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP
• Switches and connectivity troubleshooting
• Printers and scanners
• Antivirus and endpoint security
• IT ticketing systems (preferred)
• Asset management (preferred)
• Software licence tracking (preferred)
• Manufacturing/plant environment exposure (preferred)
• CNC connectivity (preferred)
• CCTV (preferred)
• Biometric/access-control systems (preferred)

Qualifications

• Diploma, ITI, BCA, B.Sc., B.Tech, or B.E. in Computer Science, Information Technology, Computer Applications, Electronics & Communication, or a related technical field.
• Freshers with good practical knowledge are welcome.
• 02 years of desktop, IT, or network support experience is suitable.

Skills

• Working knowledge of Windows 10/11, desktop/laptop components, and common troubleshooting methods.
• Basic LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP, switches, and connectivity troubleshooting.
• Familiarity with Microsoft Office/Microsoft 365, email, printers, and scanners.
• Basic understanding of antivirus, endpoint security, software updates, and safe IT practices.
• Good problem-solving, documentation, communication, and user-support skills.
• Willing to provide hands-on support on the plant floor and in office areas.
• Able to prioritise requests, follow instructions, learn quickly, and escalate issues beyond assigned access or expertise.
• Professional, dependable, and service-oriented, with good follow-up and coordination skills.
• Able to work independently on routine tasks and collaboratively with the IT team, plant departments, and vendors.

Preferred Skills

• Basic Microsoft 365 administration and Microsoft Entra ID / Active Directory.
• Networking fundamentals or CCNA-level knowledge.