Sales Representative

About the Role

This is a hands-on apprenticeship program designed to teach, coach, and provide feedback to an apprentice. The program focuses on increasing sales, penetrating markets, and generating maximum returns. It also addresses challenges in marketing, such as explaining technical aspects of products, selling against competition, and managing customer perceptions. The apprenticeship period is two years, during which the apprentice will learn to achieve weekly, monthly, and yearly objectives and grow within the organization.

Key Responsibilities

• Promotes, sells, and secures orders from prospective customers through a relationship-based approach.
• Demonstrates products and services to potential customers and assists them in selecting the best suited options.
• Provides high-quality customer service by addressing invoice-related questions via phone calls, emails, and/or in-person meetings.
• Establishes, develops, and maintains business relationships with current and prospective customers in an assigned territory/market segment.
• Makes telephone calls, in-person visits, and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales efforts with marketing, sales management, accounting, logistics, and technical service groups.
• Analyzes territory/market potential and determines the value of existing and prospective customers to the organization.
• Creates and manages a customer value plan for existing customers, highlighting profile, share, and value opportunities.
• Identifies advantages and compares the organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Stays informed on product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through reading and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.
• Performs other duties as assigned.

Job Expectations

The basic responsibility is to represent The Garland Company, Inc. to all customer accounts in a designated geographic territory, aiming to obtain optimum distribution of products by reaching and exceeding performance objectives. This includes managing the company’s business in each territory and coordinating efforts with the sales representative and Regional Manager.

Requirements & Tech Stack

• Proficiency in using Microsoft Office Suite applications.
• Proficiency in using contact management software.
• Possesses a valid driver’s license.

Qualifications

• Possession of at least a high school diploma is required.
• A post-secondary degree is preferred.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Must be results-orientated.
• Must be able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Must be able to travel to client meetings.