Process Associate Non-Tech (Hyderabad Location)
HCLTech
HyderabadFresher1h agovia Naukri
Job Title: Process Associate Non-Tech Fresher
Company: HCLTech
Location: Hi Tech City, Hyderabad
Key Responsibilities
- Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs.
- Clearly explain complex billing concepts in a customer-friendly manner through phone and e-mail.
- Investigate policy violations in ads served.
- Collaborate with internal teams to identify solutions for policy violations.
- Communicate effectively with customers regarding corrective actions and remedies for policy violations.
- Handle account activation.
- Perform administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.
- Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience.
- Available to work in a 24x7 environment to support client needs.
Qualifications
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Excellent written and verbal communication skills, particularly in explaining technical concepts to customers. (85% calls, 15% e-mails)
- Flexibility to work in rotational shifts, including nights and weekends, to support clients around the clock.
- Non-technical freshers only.
- B.tech, BCA, MCA, or M.Tech candidates are not eligible.
- Result awaited candidates need not apply.
Work Schedule
- Rotational Shifts
- 5 Days a week
- From Office
- Transport Facility available