Commerce Operations & Warehouse Coordination Executive

Thomas Scott India Ltd

Key Responsibilities

• Order Management & Unicommerce Operations

• Monitor all channel orders and ensure timely synchronization with Unicommerce.

• Identify unallocated orders and ensure they are checked and synchronized in Unicommerce every two hours daily.

• Update replacement SKUs for unfulfillable orders and synchronize the orders with all warehouses.

• Identify and synchronize orders available on channel portals but not reflected in Unicommerce or WMS.

• Identify alternative or replacement SKUs for unavailable products in warehouse inventory.

• Resolve shipping label issues and share shipping labels from the respective channel portals whenever required.

• Create and configure new sales channels and warehouses in Unicommerce.

• Create item masters and upload product image links in Unicommerce.

• Prepare reports for insufficient orders fulfilled with alternative products and orders fulfilled with replacement products.

• Channel Partner Coordination & Escalation Management

• Coordinate with marketplace partners, including Flipkart, Myntra, AJIO, and Amazon, for operational issues.

• Resolve channel partner escalations related to CNP, PNP, video footage requirements, and other order processing issues.

• Update holiday forms and operational calendars for all channel partners to ensure accurate order processing and dispatch planning.

• Coordinate with channel partners and internal teams to resolve order synchronization, fulfillment, and logistics-related issues.

• Warehouse & Courier Partner Coordination

• Coordinate courier partner alignment across all warehouses to ensure smooth shipment processing and dispatch.

• Monitor warehouse operational performance and ensure adherence to defined processes.

• Track VMS and TAGLOOP adherence across all warehouses and share compliance reports.

• Monitor warehouse cycle counts and coordinate with warehouse teams to maintain inventory accuracy.

• Prepare and share inward reports twice a month.

• Coordinate with warehouses for product inspections, inventory discrepancies, and bad stock clearance.

• Inventory, Returns & Product Quality Management

• Identify cut sizes, low-inventory products, and high-return styles for liquidation planning.

• Monitor product ratings, identify poorly rated products, and conduct physical product inspections to determine quality-related issues.

• Maintain style-wise and team-wise reports for products with high return rates.

• Conduct inspections of high-returned and poorly rated products across all warehouses.

• Identify the reasons for product returns and coordinate with relevant teams to support corrective actions.

• Prepare and share bad stock clearance reports.

• Process Coco Blue invoicing and raise or process claims for bad stock as per the applicable process.

• MIS Reporting & Business Analysis

• Analyze regional utilization data using Partner Insights and share actionable findings with the merchandising team.

• Prepare and share high-impact style reports, stock audit reports, and return-on-hold reports.

• Prepare and circulate VFS reports to the relevant stakeholders.

• Generate warehouse-wise VMS and TAGLOOP adherence reports.

• Prepare and share cycle count reports for all warehouses.

• Maintain accurate operational MIS reports related to orders, inventory, product quality, returns, and warehouse performance.

• Track replacement product fulfillment, alternative SKU allocation, and inventory-related order exceptions.

Requirements & Tech Stack

• Unicommerce OMS and WMS operations
• E-commerce marketplace operations
• Order synchronization and fulfillment management
• Warehouse and courier partner coordination
• Inventory and stock reconciliation
• SKU and item master management
• Returns, bad stock, and product quality analysis
• Marketplace escalation management
• MIS reporting and data analysis
• Microsoft Excel and operational reporting
• Cross-functional coordination and problem-solving