Network Operations Center Analyst

About the Role

We are seeking a NOC / Service Management Analyst to support enterprise technology operations by monitoring network and system health, managing incidents, and helping ensure the availability of critical IT services. This role serves as a key liaison between monitoring operations and technical support teams, helping maintain service continuity and operational excellence. This is an excellent opportunity for candidates looking to build a career in IT operations, network monitoring, incident management, and infrastructure support.

Key Responsibilities

• Proactively monitor network, infrastructure, and application health to identify potential issues before they impact business operations.
• Utilize monitoring platforms and operational tools to detect, analyze, and respond to alerts and events.
• Escalate incidents appropriately based on severity, impact, and established procedures.
• Document incidents, troubleshooting activities, and resolutions within ticketing systems.
• Support incident triage, classification, and routing to the appropriate technical teams.
• Coordinate communications and response activities during service disruptions and major incidents.
• Assist with incident management processes to drive timely resolution and minimize business impact.
• Collaborate with cross-functional teams to support rapid restoration of services.
• Perform routine operational checks and daily monitoring activities.
• Ensure adherence to service level objectives and operational procedures.
• Contribute to continuous improvement efforts through event analysis and monitoring optimization.
• Identify opportunities to reduce unnecessary alerts and improve monitoring effectiveness.
• Support onboarding of new applications and services by validating alert configurations and operational documentation.
• Maintain knowledge articles, runbooks, and standard operating procedures.
• Prepare shift handoff documentation, including active incidents, ongoing investigations, and pending actions.
• Participate in on-call rotations and provide support for a 24x7 operational environment as needed.

Requirements & Tech Stack

• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, routing, and switching.
• Familiarity with incident management and IT service management principles.
• Exposure to infrastructure, application, or network monitoring platforms.
• Experience working with ticketing or incident management systems.
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to prioritize tasks, manage multiple issues simultaneously, and remain effective in a fast-paced environment.
• Willingness to work rotating shifts, weekends, holidays, and participate in on-call support as required.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in IT operations, network operations, technical support, service desk, or a related environment.
• Preferred: Experience in a Network Operations Center (NOC), IT Operations, Infrastructure Support, or Systems Monitoring environment.
• Preferred: Experience creating or maintaining operational documentation, runbooks, knowledge articles, or standard procedures.
• Preferred: Working knowledge of monitoring dashboards, alert management, and event correlation concepts.
• Preferred: Familiarity with application monitoring, log analysis, and troubleshooting methodologies.
• Preferred: Basic scripting experience with PowerShell, Python, Bash, or similar technologies.
• Preferred: ITIL certification or pursuit of ITIL best practices.
• Preferred: Industry certifications such as CompTIA Network+, CompTIA Security+, or similar credentials.