Customer Service Specialist

UK Captive Unit

About the Role

The Customer Service Specialist is a full-time, on-site role based in the Greater Delhi Area. This role involves responding to customer inquiries via phone, email, and other channels, resolving issues efficiently, and ensuring a positive customer experience. The specialist will handle account-related questions, document interactions in internal systems, and follow established procedures and service-level agreements.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Resolve customer issues efficiently.
• Ensure a positive customer experience.
• Handle account-related questions.
• Document interactions in internal systems.
• Follow established procedures and service-level agreements.
• Maintain professional phone etiquette.
• Escalate complex issues when needed.
• Collaborate with internal teams to improve processes.
• Monitor customer feedback.
• Contribute ideas to enhance customer satisfaction.
• Consistently represent the organization in a courteous and service-focused manner.

Requirements & Tech Stack

• Ability to work on-site in the Greater Delhi Area.
• Proficiency in English.
• Familiarity with CRM or ticketing systems is preferred.

Qualifications

• Strong Customer Support and Customer Service skills.
• Ability to handle high-volume inquiries professionally.
• Skills in Customer Satisfaction and Customer Experience.
• Excellent Phone Etiquette and clear communication skills.
• Problem-solving, active listening, and conflict resolution skills are beneficial.
• Prior experience in a customer-facing role is preferred.
• Ability to manage time effectively.
• Ability to follow structured processes and compliance guidelines.