Account Associate, OKC

About the Role

As an Account Associate at T-Mobile, you will be part of the Account Care team, focusing on inbound calls to build and maintain customer relationships. This role is designed as the first step in a long-term career, with a clear growth path and opportunities for development.

Key Responsibilities

• Demonstrate adaptability to new software, applications, and communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and add value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Requirements & Tech Stack

• ONSITE Position
• Minimum 18 years of age
• Legally authorized to work in the United States
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)
• Adaptability to new software, apps, or communication platforms.

Qualifications

• High School Diploma/GED (Required)

Compensation & Benefits

• Starting at $20/hour, with the opportunity to earn up to $30/hour in the first year.
• Opportunity to earn up to a total of $750 while completing training milestones.
• Eligible for an annualized incentive target of $4,400/year upon promotion to Account Expert.
• All employees guaranteed to earn $20/hour inclusive of base pay and incentives.
• Eligible for an Annual Stock Grant.
• Access to comprehensive benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, paid parental and family leave, tuition assistance, and more.
• Potential for a hybrid work schedule after 60 days post-training graduation, subject to performance and attendance goals.
• Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.