{ 35k to 45k} EDTECH Counsellor
Organo Mart
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
Role: EDTECH Counsellor
Company: Organo Mart
Location: Bengaluru (On-site)
About the Role
The EDTECH Counsellor is a full-time, on-site role responsible for guiding prospective learners and families in understanding edtech programs, recommending suitable courses, and ensuring a positive learner experience.
Key Responsibilities
- Guide prospective learners and families in understanding available edtech programs.
- Recommend suitable courses based on learner goals and interests.
- Handle incoming inquiries.
- Conduct consultations in person, over phone, or online.
- Maintain detailed records of interactions and conversions.
- Explain program features, fees, and outcomes.
- Follow up with leads.
- Coordinate with internal academic and sales teams.
- Ensure a positive and informative experience for each learner.
- Support outreach activities.
- Participate in promotional events.
- Provide feedback to improve counselling processes and learner engagement.
Requirements & Tech Stack
- Proficiency in English and at least one regional language is preferred.
- Comfortable working on-site in Bengaluru.
Qualifications
- Strong communication, active listening, and interpersonal skills.
- Basic sales, negotiation, and customer service skills.
- Organizational and documentation skills, including maintaining accurate records and managing multiple learner cases.
- Basic understanding of educational technology and willingness to learn about new courses, platforms, and teaching methods.
- Prior experience in counselling, edtech, training, or customer-facing roles is beneficial but not mandatory.
- Ideally, a bachelor’s degree in any discipline; education, psychology, business, or related fields are an advantage.