Field Applications Specialist

About the Role

The Field Applications Specialist for Leica Biosystems is a field-based, fully remote position responsible for delivering technical applications expertise. This role partners with Sales, Service, and customers to support instrument implementation, workflow optimization, customer training, and ongoing applications support. The vision is to advance cancer diagnostics and improve lives by providing innovative, reliable solutions.

Key Responsibilities

• Partner with Sales and Service teams to support regional revenue growth, customer retention, and successful adoption of Leica Biosystems solutions through technical expertise and consultative customer engagement.
• Lead instrument installations, evaluations, validations, workflow optimization activities, and customer onboarding to drive successful implementation and utilization of Leica Biosystems products.
• Provide expert applications support, troubleshooting, and training that improves customer competency, laboratory performance, and overall customer experience.
• Investigate and resolve technical applications issues in partnership with Technical Service, Product Management, Global Business Units, and other cross-functional teams to deliver timely and effective customer solutions.
• Support continuous improvement initiatives by identifying customer needs, sharing field insights, documenting issues appropriately, and helping strengthen products, workflows, and service delivery.

Requirements & Tech Stack

• Bachelor's degree with 2+ years of experience or a Master's degree in a related field with 0-2 years of relevant experience.
• Understanding of the Histology, Immunohistochemistry (IHC), Pathology, or related laboratory marketplace.
• Demonstrated ability to troubleshoot technical applications issues, train customers, and support laboratory workflow optimization.
• Travel: Ability to travel 70% within the assigned territory.
• Territory: Southern California, Washington, Oregon, Idaho, Montana, and Alaska.
• Must have a valid driver's license and an acceptable Motor Vehicle Record (MVR).

Preferred Qualifications

• HT/HTL certification.
• Previous experience in Immunohistochemistry applications, workflows, and laboratory operations.
• Previous experience in Field Applications, Technical Support, Customer Training, or Laboratory Implementation support.
• Experience supporting laboratory automation, staining platforms, digital pathology solutions, or diagnostic instrumentation.