Customer Service Representative + Accounting Assistant

About the Role

The Accounting Assistant / Customer Service Representative will support Toradex's Sales and Finance operations by managing customer orders, invoicing, accounting activities, customer communication, and administrative coordination.

Key Responsibilities

• Sales & Customer Service Tasks

• Receive, review, and process customer Purchase Orders (POs) and sales orders.

• Handle order entry, invoicing, Proforma Invoices, and pre-payment requests.

• Coordinate with customers and Sales teams on orders, quotations, delivery status, and related queries.

• Maintain accurate customer records in D365 and other relevant systems.

• Provide timely and professional customer support.

• Support Sales with order administration and coordination.

• Monthly Physical Inventory Count.

• Inventory Management: Placing of intercompany orders based on incoming customer purchase orders.

• Accounting & Finance Tasks

• Process vendor invoices and vendor payments.

• Generate customer invoices and record customer receipts.

• Monitor outstanding receivables and support payment follow-up.

• Record bank transactions and perform bank reconciliations.

• Post journal entries and maintain accounting records.

• Review and process employee expense claims and reimbursements.

• Assist with month-end closing, reconciliations, accruals, prepayments, and stock count.

• Other Operational Tasks

• Prepare E-Invoices and E-Way Bills.

• Support import shipment clearing and related documentation.

• Maintain accurate records and ensure compliance with company processes.

• Regularly review processes and identify opportunities for improvement.

• Perform other Finance, Sales Administration, and Customer Service activities as assigned.

Key Skills & Competencies

• Strong knowledge of accounting and bookkeeping principles.
• Good customer service and communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to prioritize tasks and work independently.
• Good working knowledge of MS Excel, Word, ERP/Accounting and CRM systems.
• Experience with D365 would be an advantage.
• Professional, reliable, proactive, and customer-oriented approach.
• Good coordination and follow-up skills.