Email & Chat Process Intern, India

About the Role

Skillzenloop is seeking a professional and customer-focused Email & Chat Process Intern to support customer communication, respond to inquiries, and assist with day-to-day customer service operations. The selected candidate will gain practical experience in written communication, customer query management, email handling, and online support processes while working remotely.

Key Responsibilities

• Respond to customer inquiries through email and chat channels in a professional manner.
• Provide accurate information about products, services, and processes based on approved guidelines.
• Understand customer concerns and help identify appropriate solutions.
• Draft clear, polite, and well-structured email responses.
• Maintain records of customer interactions and follow-up activities.
• Escalate complex or unresolved queries to the appropriate team.
• Monitor pending inquiries and ensure timely follow-ups.
• Assist in managing customer feedback and service requests.
• Update customer information and interaction records accurately.
• Follow established communication guidelines and service quality standards.
• Coordinate with internal teams to resolve customer concerns.
• Maintain confidentiality when handling customer information.

Requirements & Tech Stack

• Good written English communication skills.
• Basic knowledge of email etiquette and professional communication.
• Ability to write clear, grammatically correct, and customer-friendly responses.
• Good typing speed and accuracy.
• Basic computer knowledge and familiarity with email applications.
• Familiarity with Google Workspace or Microsoft Office is beneficial.
• Strong listening, comprehension, and problem-solving abilities.
• Patience and a customer-focused approach.
• Ability to manage multiple inquiries and prioritize tasks.
• Willingness to learn customer support tools and processes.
• Ability to work independently in a remote environment.
• Applicants should have access to a computer and a reliable internet connection.

Qualifications

• Candidates pursuing or holding a degree in Business Administration, Commerce, Arts, Communication, Management, or a related field may apply.
• Freshers and entry-level candidates are welcome.
• Candidates interested in customer service, email support, and chat operations are encouraged to apply.

Internship Details

• Duration: 1–3 Months
• Stipend: ₹15,000–₹16,000 per month
• Employment Type: Full-time Internship
• Work Mode: Remote
• Location: India