Procurement Operations Specialist

About the Role

At IBM Finance & Operations, you will provide professional support for purchase order processing and carry out tactical sourcing activities. This role involves negotiating with suppliers, setting up and maintaining relationships with IBM clients and suppliers, and ensuring compliance with IBM Procurement policies.

Key Responsibilities

• Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers, and complete purchases while following IBM Procurement policies.
• Relationship Management: Set up and maintain relationships with IBM clients and suppliers through effective written and verbal communication.
• Problem Resolution: Apply problem determination skills to resolve issues in the purchasing process and minimize negative impact on the client's experience.
• Procurement Tool Utilization: Understand and effectively use procurement-related tools to process POs and document supplier/PO related information.
• Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers.

Requirements & Tech Stack

• Independently handle PR to PO activities, including purchase requisition review, PO creation, PO amendments, supplier coordination, catalog support, invoice exception research, help desk ticket management, and customer inquiries.
• Manage customer service requests and stakeholder interactions professionally within agreed timelines.
• Ensure adherence to procurement policies, compliance guidelines, and standard operating procedures.
• Apply strong process knowledge, attention to detail, and problem-solving skills to resolve procurement-related queries and exceptions.
• Guide junior team members when required and contribute to high-quality customer and stakeholder experience.

Qualifications

• Typically possesses 0-3 years of experience in procurement operations, PR to PO, sourcing support, finance operations, shared services, or customer support functions.
• Experience working within SLA-driven environments and supporting global stakeholders.
• Bachelor’s degree in business, Supply Chain, Procurement, Sourcing, or a related field (preferred).