Customer Service & Email Process Intern

About the Role

Skillzenloop is seeking a customer-focused and organized Customer Service & Email Process Intern to support customer inquiries, manage email communication, and assist with service-related operations. The selected candidate will gain practical experience in customer relationship management, written communication, query resolution, and digital support workflows while working remotely with the team.

Key Responsibilities

• Respond to customer inquiries through email and other approved digital communication channels.
• Provide accurate information and guidance based on established company procedures.
• Understand customer concerns and assist in resolving routine queries.
• Draft professional, clear, and customer-friendly email responses.
• Maintain records of customer interactions, complaints, and follow-up activities.
• Track pending requests and coordinate timely responses.
• Escalate complex issues to the appropriate team for resolution.
• Assist in documenting recurring customer concerns and frequently asked questions.
• Update customer information and service records accurately.
• Coordinate with internal teams to address customer requests.
• Follow customer service guidelines and communication standards.
• Handle customer information responsibly and maintain confidentiality.
• Support service quality reviews and identify opportunities to improve customer experience.

Requirements & Tech Stack

• Good written and verbal communication skills.
• Strong command of written English and professional email etiquette.
• Basic computer knowledge and familiarity with email applications.
• Familiarity with Microsoft Office or Google Workspace.
• Good typing accuracy and attention to detail.
• Strong problem-solving and organisational abilities.
• Ability to communicate politely and professionally with customers.
• Good time-management skills and the ability to prioritize tasks.
• Willingness to learn customer support tools and service workflows.
• Ability to work independently and collaborate effectively in a remote environment.

Qualifications

• Candidates pursuing or holding a degree in Business Administration, Commerce, Management, Arts, Communication, or a related field may apply.
• Freshers and entry-level candidates are welcome.
• Candidates interested in customer support, email operations, and customer relationship management are encouraged to apply.
• Applicants should have access to a computer and a reliable internet connection.

Internship Details

• Duration: 1–3 Months
• Stipend: ₹15,000–₹16,000 per month
• Employment Type: Full-time Internship
• Work Mode: Remote
• Location: India