Analyst-HRO Specialist (Australian payroll)

Role Purpose

This role supports the payroll function for the client's Australia and New Zealand workforce, delivering accurate, timely, compliant pay across every cycle.

Key Responsibilities

• Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles.
• Create and review off-cycle and ad hoc payments.
• Validate payroll inputs including timesheets, benefits, deductions, and bonuses.
• Action Payroll Control Centre (PCC) alerts.
• Process end-to-end terminations – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.
• Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
• Ensure end-to-end compliance with Australian payroll legislation and New Zealand requirements.
• Interpret and apply Modern Awards and Enterprise Agreements accurately.
• Support PAYG withholding, Single Touch Payroll (STP) reporting, Superannuation Guarantee and Super Stream compliance, and payroll tax.
• Keep current with legislative and regulatory change.
• Validate employee and contractor classifications.
• Apply governance controls – 4-eye checks, reconciliation, exception handling, and risk mitigation.
• Keep records and pay slips to legislative standards and audit-ready.
• Support internal and external stakeholders during client payroll audits.
• Analyze payroll data to spot trends, discrepancies, and improvement opportunities.
• Prepare payroll reports for management and audit.
• Monitor service performance and system analytics to surface continuous improvement opportunities and meet KPIs.
• Resolve Tier 2 payroll queries within SLA.
• Respond to employee queries on pay, deductions, and benefits.
• Escalate complex issues to leadership.
• Support newer team members by sharing knowledge and good practice.
• Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents).
• Maintain confidentiality and data integrity across all records.
• Support process improvements and change delivery.
• Contribute to User Acceptance Testing (UAT).
• Contribute to a positive, cooperative working environment.

Requirements & Tech Stack

• SAP Payroll
• SuccessFactors
• Kronos
• Spinifex (Help Desk, Reporter, Documents)
• Microsoft Excel (advanced proficiency)
• Google Sheets (advanced proficiency)

Qualifications

• Bachelor's degree in accounting, finance, HR, or related field.
• 2–4 years in end-to-end payroll processing or HR operations for Australia and New Zealand, ideally in high-volume environments.
• Strong knowledge of Australian payroll regulations, tax laws, and compliance.
• Strong knowledge of New Zealand legislation and enterprise agreements.
• Experience with HRIS and payroll systems – SAP (preferred), SuccessFactors, Kronos.
• Experience with other ERP platforms.
• Strong customer focus, communication, organization, and time management skills.
• Learning agility to pick up new systems and processes quickly.
• Confidentiality and strict data privacy.
• High attention to detail and accuracy.
• Problem-solving skills.
• Strong stakeholder collaboration and communication.
• Proactive approach to continuous improvement.
• Comfortable working autonomously and within a team.