Non Voice

About the Role

• Hiring Customer Support Executives for an International Chat Process.
• Opportunity for candidates with good English communication skills to start or build a career in the international BPO.

Key Responsibilities

• Handle chats from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service, and International Voice processes are welcome.

Walk-in Address: Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda Poc - Srihitha