Presales Executive

About the Role

Aventa Design Studio is seeking a proactive and customer-focused Pre-Sales Executive to connect with potential clients, understand their interior design requirements, qualify leads, and schedule meetings for the design and sales team. The ideal candidate will possess excellent communication skills, a professional attitude, and the ability to convert inquiries into qualified business opportunities.

Key Responsibilities

• Handle incoming inquiries through phone calls, WhatsApp, social media, website forms, and other channels.
• Make outbound calls to prospective clients and follow up on new leads.
• Understand client requirements, including property type, location, budget, design preferences, and project timelines.
• Qualify leads based on budget, project requirements, readiness, and business potential.
• Explain the company's interior design services and project process to prospective clients.
• Schedule client consultations, appointments, and site visits for the sales and design teams.
• Follow up regularly with potential clients to generate interest and secure appointments.
• Maintain accurate lead records, call logs, client details, and follow-up schedules.
• Update lead information in CRM software, Excel, or Google Sheets.
• Coordinate with the sales and design teams to ensure a smooth handover of qualified leads.
• Share relevant project references and service information with prospective clients.
• Track lead status, appointment conversions, and follow-up outcomes.
• Work towards daily calling targets, appointment targets, and lead conversion goals.
• Maintain professional communication and build positive relationships with prospective clients.

Requirements & Tech Stack

• Excellent verbal communication and interpersonal skills.
• Proficiency in Kannada, English, and Hindi is mandatory.
• Strong telephone etiquette and client-handling skills.
• Ability to understand customer requirements and ask relevant qualifying questions.
• Good follow-up, persuasion, and negotiation skills.
• Basic knowledge of MS Excel, Google Sheets, email, and CRM tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads and follow-ups simultaneously.
• Interested in interior design and residential projects.
• Able to work independently and coordinate effectively with the team.

Qualifications

• Prior experience in pre-sales, tele calling, lead generation, customer service, or sales is preferred.
• Experience in interior design, real estate, home improvement, or related industries is an advantage.
• Confident, energetic, and results-oriented.
• Professional and persuasive in client conversations.
• Patient and consistent with follow-ups.
• Comfortable working with daily calling and appointment targets.

Key Performance Indicators (KPIs)

• Number of leads contacted and qualified.
• Timely follow-up with prospective clients.
• Number of consultations and site visits scheduled.
• Lead-to-appointment conversion rate.
• Accuracy of lead tracking and CRM updates.
• Achievement of calling and appointment targets.
• Quality of client communication and coordination.

Work Location

HSR Layout, Bengaluru, Karnataka

Company

Aventa - The Design Studio