Customer Service Specialist

About the Role

As a Customer Service Specialist at Orkin, you will be critical to helping customers feel the company has delivered on its promise. You will have the opportunity to help customers with your service mindset and drive, being accountable to a team that's counting on you. You will excel with organizational skills and commitment to accuracy in a fast-paced, dynamic environment. This role offers a career with growth potential and benefits that go beyond the basics, including full medical, dental, and vision coverage, competitive pay, and a 401(k) program. Orkin's award-winning training program provides all the tools needed to succeed, with no industry experience required to start building your career.

Key Responsibilities

• Field incoming customer requests.
• Schedule service visits and maintain efficient routes to reduce drive time for Orkin Pros.
• Coordinate service, resolve issues, and support overall customer satisfaction to help the branch maintain and grow customers.
• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate Windows-based & Web-based systems to track routes and optimize current and future schedules.
• Schedule appointments for technicians to efficiently minimize drive time and/or distance and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

Benefits

• Competitive earnings ranging from $22 to $24 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Able to regularly lift and/or move up to 25 pounds.