Senior Associate

About the Role

Join PwC Acceleration Center India to support payroll operations within the People Operations team. This role focuses on payroll administration, employee records, inquiries, and process execution across the employee lifecycle, supporting a diverse client portfolio.

Key Responsibilities

• Managing US payroll operations in ADP, including recurring processing, payroll adjustments, and payroll cycle tracking.
• Reviewing employee pay data, time records, and payroll inputs for accuracy before processing.
• Resolving payroll inquiries and escalating complex issues in line with HR service delivery protocols.
• Interpreting payroll policies, labor laws, and employment procedures to support compliant transactions.
• Maintaining employee records and documentation with careful attention to data integrity and confidentiality.
• Coordinating payroll issue resolution across HR operations, finance, and vendor support teams.
• Analyzing payroll discrepancies, identifying root causes, and recommending process improvements.
• Supporting employee lifecycle transactions such as onboarding, changes, and terminations as they affect payroll.
• Monitoring service metrics and recurring trends to improve payroll delivery and reduce processing errors.

Requirements & Tech Stack

• ADP
• US Payroll
• HR Service Delivery Protocols

Qualifications

• At least a Bachelor's degree.
• At least 2 years of experience.
• Oral and written proficiency in English.

What Sets You Apart

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field.
• Experience supporting payroll operations or human resources service delivery.
• Familiarity with ADP payroll systems and employee data management.
• Using data and metrics to inform process improvement recommendations.
• Applying critical thinking to payroll issues and process documentation.
• Communicating with clients and adapting to changing priorities.