Customer Care AI Analyst Intern

About the Role

Veeam is the Data and AI Trust Company. We are seeking a Customer Care AI Analyst Intern for our Summer 2027 internship program. This role is designed for students entering their final year of university. The internship program runs from June – August 2027 (10 weeks).

This role is hybrid based out of the Columbus, OH office.

Key Responsibilities

• Review AI-handled interactions and case outcomes.
• Analyze case volume and trends to identify opportunities for self-service and AI deflection.
• Assist in writing help articles and guides to support self-service and AI deflection.
• Clean and label case data used for testing and improving case routing.
• Support platform modernization by mapping and validating data during system migration.
• Build reports and dashboards to track the performance of AI, routing, and migration efforts.

Requirements & Tech Stack

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university.
• Excellent written, verbal, and communication skills.
• Willingness to learn about technology, especially AI.
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment.
• High-energy, motivated self-starter.

Benefits

As a paid intern at Veeam, you'll receive:

• Paid Company Holidays.
• Tech Stipend to help set up your workspace.
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program.
• Personal and Professional Development through our Internship Program.

United States of America Intern Pay Range: $20 - $25 USD per hour.