Telecaller / Admission Counsellor, ICOFP

Role: Telecaller / Admission Counsellor

Company: International College of Financial Planning (ICOFP)

Location: New Delhi (Okhla)

Employment Type: Full-time, On-site

Salary: 45k Monthly

About the Role

International College of Financial Planning (ICOFP), established in 2002, is a leading institution in India dedicated to specialized financial education. Promoted by Bajaj Capital Group, ICOFP focuses on developing future financial consultants and planners.

The Telecaller / Admission Counsellor role involves making outbound and receiving inbound calls to prospective students. You will provide accurate information about courses, admission processes, and career opportunities in financial planning.

Key Responsibilities

• Make outbound and receive inbound calls to prospective students.
• Provide accurate information about courses, admission processes, and career opportunities.
• Handle inquiries and follow up with leads to support conversions and admissions.
• Maintain call logs and candidate databases.
• Schedule counseling sessions.
• Participate in admission events.
• Collaborate with admissions and marketing teams to achieve enrollment targets.

Requirements & Tech Stack

• Clear speaking ability and active listening.
• Customer service and counseling skills.
• Basic computer proficiency, including use of CRM tools, MS Office, email, and call-tracking systems.
• Sales and persuasion skills.
• Organizational and time-management skills.
• Ability to work on-site in New Delhi.
• Ability to collaborate with cross-functional teams.

Qualifications

• Graduate degree in any discipline.
• Education in business, finance, or related fields is an advantage.
• Prior experience in telecalling, admissions, counseling, or education services is preferred.