Program Officer

About the Role

The Program Officer is a full-time remote role responsible for designing, managing, and improving PInterview’s online mock interview programs and related services. This role involves coordinating with industry professionals and domain experts, scheduling and overseeing sessions, and ensuring a smooth experience for users across different interview types and career stages. The Program Officer will monitor program performance, gather feedback from users and interviewers, and recommend enhancements to content, formats, and processes. They will collaborate with internal teams to support platform operations, contribute to documentation and communication materials, and help maintain high standards of service quality and user support.

Key Responsibilities

• Designing, managing, and improving online mock interview programs and related services.
• Coordinating with industry professionals and domain experts.
• Scheduling and overseeing sessions.
• Ensuring a smooth experience for users.
• Monitoring program performance.
• Gathering feedback from users and interviewers.
• Recommending enhancements to content, formats, and processes.
• Collaborating with internal teams to support platform operations.
• Contributing to documentation and communication materials.
• Helping maintain high standards of service quality and user support.

Requirements & Tech Stack

• Program coordination and project management skills.
• User-focused service and communication skills.
• Analytical and organizational skills.
• Comfort with digital tools and online platforms, including video conferencing, scheduling systems, and basic productivity software.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Ability to demonstrate sound judgment and collaborate effectively with distributed teams.

Qualifications

• Ability to handle multiple initiatives, schedules, and stakeholder relationships.
• Experience in client support, stakeholder engagement, and relationship building.
• Experience in data collection, reporting, and process improvement.
• Experience in education, career services, talent development, or related fields is preferred.
• Prior work with interview preparation or mentoring is an advantage.
• Bachelor’s degree in a relevant discipline (such as Education, Business, Human Resources, or Social Sciences) or equivalent practical experience.