SAP Tower Leads

About the Role

Seeking a SAP Tower Leads to join the team in Bangalore, India.

Key Responsibilities

• Manage Project Delivery for the SS FLM group, ensuring timely and accurate customer deliveries.
• Review support execution and reporting on various accounts, providing direction and guidance.
• Ensure the team maintains a high level of competence and operational excellence.
• Make critical business decisions to meet customer expectations.
• Act as an escalation point of contact for respective Account DMs.
• Drive Continuous Improvements and overall Delivery excellence.
• Coordinate with GRM/VMG/TA for timely fulfillments.
• Perform resource allocations and workload assignments according to delivery requirements.
• Achieve benchmark utilization of resources across the SS pool.
• Conduct periodic reviews, recognition, and rewards for SS resources.
• Manage resource attrition and retention.
• Coordinate with HR/IT/Admin and other support functions to provide a conducive work environment.
• Ensure SLA adherence, daily triaging, and ticket updates.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation. We are a leading AI and digital infrastructure provider with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries and offer clients access to a robust ecosystem of innovation centers and partners. NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.

Note: While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. In-office attendance may be required for meetings or events, depending on business needs.