Helpdesk Senior Representative, ITIL
NTT DATA North America
Bengaluru, Karnataka, IndiaFresher54m agovia LinkedIn
About the Role
NTT DATA is seeking a Helpdesk Senior Representative - ITIL to join their team.
Key Responsibilities
- Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
- Activities include recognition, research, isolation, resolution, and follow-up steps.
- Acts as a liaison between customer and departments within the organization to ensure that all on-line system problems are resolved accurately and in a timely manner.
- Rotational shift.
Requirements & Tech Stack
- Graduate
- Minimum 6 months experience in a technical support role.
- Basic MS troubleshooting.
- Basic computer knowledge.
- Basic TS on networking.
- Basic technical skills for troubleshooting issues related to computers.
- Good Communication Skills.
- Basic Technical TS skills.