Client Relations Specialist

About the Role

Join C.H. Robinson as an Associate Portfolio Executive in an accelerated training track to learn and build your customer portfolio, ensuring service delivery aligns with customer commitments. As a brand ambassador, you will drive positive customer experiences and expand your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. This premier opportunity offers abundant resources and development support.

Key Responsibilities

• Customer Experience

• Drive sales lead conversion into active customers by establishing strong contacts, fostering relationships, and understanding customer needs to achieve high conversion rates.

• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.

• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.

• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues.

• Reconnect with dormant customers, fostering relationships and stimulating demand.

• Execute pricing strategy through effective negotiation, market acumen, and knowledge of customer buying habits.

• Maintain a sense of urgency in addressing both teammate's customers and your own developing portfolio.

• Service Delivery & Business Development

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.

• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.

• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.

• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.

• Execute customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations.

• Process Efficiency

• Adopt and apply new tools, technology, and processes to improve overall workflow.

• Utilize data and reporting to identify service improvement opportunities and expand wallet share.

• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.

• Maintain a minimum portfolio size of existing customers by volume and revenue.

• Participate in daily or weekly team stand-ups to foster communication and alignment.

• Use technology to manage order statuses and initiate corrective measures during exceptions.

• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.

• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• Full-time positions starting spring/summer 2027
• Associate Portfolio Executive role is a fast-track opportunity to Freight Broker.
• Focus on re-engaging dormant accounts and cold calling new opportunities (no prospecting required).
• Utilize robust technology that amplifies capabilities and bandwidth.
• Emphasis on autonomy to run your business with an extensive network and scalability.
• Strong onboarding program and commitment to personal development.
• Collaborative culture and managerial focus on development.
• Dynamic work environment with an established customer base.
• Supportive environment promoting work-life balance.
• In-office engagement four days a week, with one day remote.
• Potential for internal promotion within Sales, Global Forwarding, Operations, Account Management, or other areas.
• Compensation Range: $19.23 - $38.47 (base pay, determined by skills, experience, education)

Qualifications

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite.