Customer Care Executive

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide accurate resolutions.
• Maintain professional and courteous communication with customers.
• Resolve customer complaints and issues within defined timelines.
• Provide information related to products, services, orders, or accounts.
• Follow company processes, quality standards, and communication guidelines.
• Maintain accurate customer information and call records.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned performance, quality, and customer satisfaction targets.
• Ensure a positive customer experience on every interaction.

Qualifications

• Minimum 12th Pass / Graduate. Graduation is preferred but not mandatory.
• Excellent verbal and written English communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving abilities.
• Customer-focused attitude with a professional approach.
• Basic computer knowledge and ability to work on multiple applications.
• Comfortable working in a 24*7 rotational environment / rotational shifts.
• Prior experience in International BPO, International Voice, Customer Support, Technical Support, or International Calling is preferred.