Customer support (PE / SPE), Non Voice

Designation: Process Executive / Senior Process Executive – Non-Voice

Location: Hyderabad (Permanent Work from Office)

Shift: Rotational Shifts (24x7), including Night Shifts

Educational Qualification: Any Graduate (All Disciplines)

Key Responsibilities

• Verify and review information in accordance with defined policies and guidelines.
• Follow all compliance, confidentiality, and security measures related to client data.
• Research, understand, and implement process changes and updates accurately.
• Adhere to quality and productivity standards while striving to exceed monthly and annual targets.
• Follow process norms, procedures, and operational guidelines consistently.
• Maintain a high degree of accuracy and attention to detail.
• Work effectively in a dynamic, fast-paced, and constantly evolving environment.
• Ensure timely completion of assigned tasks while meeting process expectations.

Requirements & Tech Stack

• Good written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work with high accuracy and attention to detail.
• Flexible to work in rotational shifts, including night shifts.
• Willingness to work from the Hyderabad office location.
• Commitment to remain with the organization for a minimum of 24 months.

Qualifications

• Fresh graduates and early-career professionals are welcome to apply.
• For Process Executive roles, candidates who graduated between 2022 and 2026 are preferred.
• Candidates should demonstrate a long-term career interest in business process operations.
• A minimum of 1 year of experience is mandatory.
• Candidates must possess all required experience-related documents.

Not Preferred:

• Candidates planning higher studies soon.
• Candidates aspiring for overseas education, Government jobs, or Core IT career opportunities in the immediate term.