Residential Installation & Service Technician

About the Role

The Residential Installation & Service Technician is an entry-level field role responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This role is designed for individuals who enjoy hands-on work, problem-solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence.

Compensation & Benefits

• $20/hour, plus quarterly bonuses and paid training.
• Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.

Key Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Work within manufacturer's rated weight capacity for all equipment.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Hands-on work
• Problem-solving
• Coaxial cable
• Ethernet
• Wi-Fi technology
• Ladders, hand tools, meters, and light power tools
• Ability to work at heights up to 26 ft.
• Ability to lift and carry equipment weighing 70 pounds or more.
• Ability to work in crawl spaces or attics.
• Ability to perform duties near electrical sources.
• Valid driver’s license.
• Reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime.

Qualifications

• High School Diploma / GED
• Ability to complete required training, certifications, background checks, and licensing within defined timeframes.

Skills

• Customer-Focused
• Professional Etiquette
• Adaptability
• Technical Knowledge
• Self Motivation
• Communication
• Resilience
• Critical Thinking
• Problem Solving