Business Account Specialist, SLED

About the Role

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You’ll have responsibility for prospecting, sales support, and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

Key Responsibilities

• Prospect for new customers while partnering with the sales team to close opportunities.
• Support account strategy with sales.
• Support "success plans" with customers.
• New and existing customer contract implementation, migration, and onboarding support.
• Drive and train online self-service, My Business, adoption of features and users to SLED customers.
• Resolve customer problems and recommend solutions.
• Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.
• Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.
• Help support and prioritize service requests based on their impact on customer success.
• Submit credits for review, ensures customer communication and application.
• Submit and follow up on internal department, Get Support, requests.
• Process feature and order transactions as well as supporting the renewal process.
• Collaborate with sales to identify upsell, cross-sell, and migration opportunities.
• Engage your clients with Verizon's Velocity Selling methodology.

Requirements & Tech Stack

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.
• Experience in a fast-paced environment, multitasking to get everything done.

Qualifications

• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
• Experience working with customers to solve their problems and create sales – ability to help multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience in hunting for new business and partnering with the sales team to close the sale.
• Experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experience in supporting the resolution of customer problems and recommending solutions.
• Managed sales tracking and managed making appointments for a sales team.
• In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.