Resident Support Coordinator

About the Role

The Resident Support Coordinator provides on-site case management and supportive services to residents of an affordable housing community, helping individuals and families address barriers to housing stability, financial security, health, employment, and access to public benefits. The role serves as a trusted resource for residents and works collaboratively with property management, community partners, government agencies, nonprofit organizations, and service providers to connect residents with appropriate resources and services. The position focuses on preventing eviction, strengthening resident stability, and improving quality of life while maintaining appropriate professional boundaries and confidentiality.

Key Responsibilities

Case Management & Resident Support

• Conduct resident assessments to identify needs, strengths, and barriers to housing stability.
• Develop individualized service plans and provide ongoing case management and follow-up.
• Assist residents experiencing financial hardship, utility challenges, food insecurity, employment barriers, family issues, or other circumstances that may threaten housing stability.
• Provide crisis intervention, supportive counseling, referrals, and resource navigation within the scope of the position.
• Maintain regular communication with residents and monitor progress toward established goals.

Housing Stability & Eviction Prevention

• Identify residents who may be at risk of eviction or housing loss and connect them with appropriate assistance.
• Help residents access rental assistance, emergency assistance, utility assistance, food resources, and other stabilization programs.
• Coordinate with property management, when appropriate and with appropriate confidentiality protections, to help address resident needs that may affect housing stability.
• Connect residents with legal aid and other appropriate resources when they face housing-related legal issues.

Benefits & Resource Navigation

• Assist residents in accessing public benefits and community resources, including:
• SNAP and other food assistance programs
• Temporary Cash Assistance
• Medicaid/health insurance resources
• Supplemental Security Income/Social Security resources
• Veterans benefits
• Utility assistance programs
• Childcare and family support services
• Help residents complete applications, gather documentation, and follow up with agencies and service providers.

Community Partnerships & Referrals

• Maintain an updated directory of community resources available to residents.
• Participate in community events, workshops, resource fairs, and resident engagement activities.

Administration

• Maintain accurate, confidential case notes and resident service records.
• Track referrals, outcomes, and resident participation in accordance with program requirements.
• Assist with collecting data and preparing reports demonstrating resident services outcomes.
• Maintain compliance with organizational policies, confidentiality requirements, and applicable professional standards.
• Participate in staff meetings, trainings, supervision, and professional development activities.

Qualifications

• Degree in Social Work, Human Services, Psychology, Sociology, or a related field; or equivalent experience.
• Experience providing case management, social services, community outreach, or supportive services.
• Strong interpersonal, communication, organization, and problem-solving skills.
• Ability to work respectfully and effectively with individuals and families from diverse backgrounds.
• Ability to maintain confidentiality and professional boundaries.
• Working knowledge of community resources and public benefit programs.

Core Competencies

• Compassion and empathy – Builds trusting relationships with residents.
• Housing stability focus – Understands the connection between social needs, financial stability, and a resident's ability to remain housed.
• Resource navigation – Effectively identifies and connects residents to appropriate assistance.
• Cultural responsiveness – Respects the experiences, backgrounds, and perspectives of residents.
• Problem-solving – Develops practical solutions to complex resident needs.
• Collaboration – Works effectively with property management, resident services staff, and community partners.
• Confidentiality and professionalism – Protects resident information and maintains appropriate boundaries.
• Follow-through – Ensures referrals and service plans result in meaningful connections to resources.

Performance Measures

Success in this position may be measured by:

• Number of residents receiving case management services.
• Successful referrals and connections to public benefits and community resources.
• Residents assisted with prevention and housing stabilization.
• Residents are connected to employment, workforce development, food, healthcare, and utility assistance.
• Resident engagement and satisfaction.
• Timely and accurate case documentation.
• Development and utilization of community partnerships.
• Demonstrated improvement in resident stability and access to resources.

Work Environment

• This position supports residents in affordable housing communities and requires regular travel to these locations.
• Occasional travel to partner agencies, training sessions, community events, or other program locations may be required.
• Limited remote work may be permitted after the probationary review period and will be at the discretion of supervisors.
• The position is an essential member of the community impact team and plays a direct role in helping residents overcome barriers to stability, remain housed, and access opportunities that improve their overall economic and social well-being.
• MUST PASS BACKGROUND CHECK